We want our customers to be fully satisfied with their purchases from sol-t.in. In the event that you need to exchange a product, please review the following exchange policy:

1. Eligibility for Exchange:
   • We accept exchanges for products within 7 days from the date of delivery.
   • The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
2. Exchange Process:
   • To initiate an exchange, please contact our customer support team within the specified time frame.
   • Provide them with the order details, including the product name, SKU, and reason for exchange.
   • Our customer support team will guide you through the exchange process and provide instructions on how to proceed.
3. Exchange Options:
   • If the desired product is out of stock, we will offer you an alternative or issue store credit for the value of the exchanged product.
4. Shipping and Handling:
   • The customer is responsible for the shipping and handling costs associated with the exchange, unless the exchange is due to an error on our part (e.g., wrong product shipped).
   • We recommend using a reliable shipping method with tracking to ensure the safe return of the product.
5. Inspection and Approval:
   • Once we receive the returned product, our team will inspect it to ensure it meets the exchange eligibility criteria.
   • If the product passes the inspection, we will process the exchange within a reasonable time frame.
6. Non-Exchangeable Items:
   • Products which have been personalised are not eligible for return or exchange unless they are defective or damaged upon delivery.
7. Non-Refundable Items:
   • Please note that our exchange policy does not apply to sale items, discounted products, personalised items or promotional offers. Such items are considered final sale and cannot be exchanged.
8. Damaged or Defective Products:
   • In the case of receiving a damaged or defective product, please contact our customer support team immediately.
   • We may request visual evidence (photographs or videos) of the damaged or defective product before initiating the exchange process.
9. Discretionary Exchange:
   • We reserve the right to exercise discretion in granting exchanges outside of the specified time frame or policy guidelines.
   • Any decision regarding discretionary exchanges will be made on a case-by-case basis.

Please note that this exchange policy is subject to change without prior notice. We recommend reviewing the policy on our website before making any exchange requests. If you have any further questions or need assistance, please don’t hesitate to contact our customer support team. We are here to help you.